Our FAQs are arranged by topic below:
Products
Design Services
Artwork Questions
Ordering
Payment
Delivery
My online account
Materials
Products
Pull up banners
What sizes of pull up banners do you offer?
All of our pull up banners are 2000mm high and you can choose between 850mm or 1500mm wide.
I already have the banner mechanism, can I purchase only the graphics?
Yes. You can choose to purchase the complete kit, or just the replacement vinyl display if you already have the stand.
Are the roller roll up banners printed single or double sided?
Our pull up banners are only printed single sided.
Presentation folders
What paper options do you offer for business folders?
Your custom printed folders are printed on 350gsm stock. This is a thick card, perfect to protect your paperwork. You can choose between standard (silk) or recycled.
What’s the pocket size?
Our personalised folders have a pocket that can hold approximately 10 sheets.
Do you offer a business card slit?
No. Our presentation folders don’t have a business card slit, we find that it takes away from the clear presentation lines.
Do you offer lamination options?
Yes. The paper stock we print your design on is thick and strong but if you want to brighten the colours up even more, you can choose to apply a layer of gloss or matt coating. The gloss lamination has a vinyl-like appearance to it and makes colours look shinier. The matt lamination slightly mutes colours for a less shiny look.
Presentation board
What’s the material used for the poster display boards?
Our boards are 5mm foam. This structure is perfect to support your artwork and help your brand make a professional and polished impression.
Do the presentation boards stand on their own?
Although strong, the thickness of the board isn’t enough to allow it to stand on its own. It’s perfect to ensure your artwork won’t accidentally fold.
What sizes do you offer?
From A1 to A4. You can choose between portrait or landscape. Just note that all boards are only printed single-sided.
Posters
What paper type are posters printed on?
We use 170gsm stock. This paper is light and flexible, yet strong enough to last. Choose between standard silk (which has a natural low sheen coating to it) or our recycled option (for a slight textured look and feel).
Can posters be printed double-sided?
For sure, they can be printed single or double-sided – and you can have different designs on each side of your poster.
What sizes are available?
Anything between A0 and A4.
Pop up stand
How big is the pop up stand?
In total, there are five panels; three are totally visible (in the middle) and one will wrap up on each side. Each panel is 2,224mm high by 673mm wide. Its total area is 7.5m2, while the visible area is 5.7m2.
What material is used for the pop up displays?
They are printed on PVC.
Is it easy to set up?
Yep, the panels are held up by magnetic bars, so all you need is to expand it, click it to stay in place and attach the vinyl panels. Note that three lights are also provided to be added to the top of your stand.
Letterheads
What paper options do you offer for letterheads?
You can choose between three options. The standard option is Edixion Challenger Laser, the premium option is 115gsm Splendorgel Extra White and the recycled option is 120gsm Freelife Cento 100% Recycled Uncoated. With very similar thickness, they vary on the look and feel – premium is smoother and recycled offers an slight textured feel.
What letterhead sizes do you offer?
Letterheads are printed on standard A4 so you can use them in your home or office printer to add your content to them.
Invitation
Are envelopes included?
Yep, a blank envelope will be sent with every greeting card. We offer a variety of colours, pick your favourite when ordering.
Are the greeting cards folded?
Nope. The cards are printed similarly to a postcard, single or double sided.
What paper type is available?
Your design can be printed on three paper types. The 350gsm silk is our standard paper as it’s ideal for cards due to its thickness. For a premium look, with a stunning white shade, go for our premium material, the 300gsm Sirio Pearl Ice White. If you are looking for a slight textured surface, our recycled option is right up your alley – this is a 350gsm Freelife Cento 100% Recycled paper.
Can I laminate my cards?
Yes – you can make the colours brighter with a gloss coating or mute them slightly, for an elegant look, with matt lamination. You can, of course, choose to have no lamination.
Folded leaflet
What paper do you print the folded leaflets on?
In silk and in recycled stock. For each option, we offer two thicknesses. The standard option is 170gsm silk, which is thicker than the usual printer paper but still flexible. But we can go heavier with our standard heavy at 250gsm silk. Our recycled option follows the same approach, with two options, one at 170gsm and another at 260gsm.
What types of fold do you offer?
Short answer – three fold types. Our A4 and A5 folded leaflets have one single fold in the middle. Our DL folded leaflets have two folds – making three panels. You can choose between roll fold, which forms a C shape; or Z fold, for a (as you guessed!) Z shape.
Are these delivered folded or flat?
Folded free of charge. They get to you ready to be handed out to make your work easier.
Flyers
What paper options do you offer for flyers?
We offer four types of paper! #spoilt 😉 Our silk paper has a standard low sheen coating and is available on standard, at 170gsm or heavy at 250gsm. Same logic applies for recycled for a more natural look, decide between 170gsm or 260gsm.
What sizes can I choose?
A4, A5 and DL.
Can they be folded?
Our flyers have no folds – they are printed single or double sided. If you’d like folds, check our folded leaflet section.
Compliment slips
What paper is used for compliment slips?
You have three options here. Standard, premium and recycled correspond to, respectively, 120gsm Edixion Challenger Offset, 115gsm Splendorgel Extra White; and 120gsm Freelife Cento 100% recycled. They are all a bit heavier than standard office printer paper. Also, they are all uncoated – which means you can write your message with any pen without smudging.
What sizes are available?
DL size or, to be more specific, 99mm x 210mm. Choose portrait, landscape, single or double-sided. Yes, plenty of options, what’s your pick?
Business cards
What is the size of these business cards?
Our business cards are trimmed to 85mm x 55mm – and you can choose to have square or rounded corners.
What paper is available for business cards?
You can get your design printed on three paper options. Our standard option is a 350gsm silk stock – this paper is thick and has a light coating by default. Our premium paper is a 340gsm Splendorgel Extra White; think of luxury – While the third option, last but not least, is a recycled paper, the 350gsm Freelife Cento 100% Recycled uncoated – this is perfect for a more rustic look and feel.
Can my business cards be laminated?
For our standard or premium paper, you can apply extra lamination. Do you prefer gloss or matt? We offer both, or none!
Brochures
What paper options do you offer for my custom brochures?
The cover is printed on 260gsm, which is a thick card – the right stuff for the job of protecting your artwork. The inside pages are printed on 170gsm silk paper, this is a tad thicker than the usual printer paper, or recycled paper.
What type of binding do you offer?
Your booklets will be stapled. That’s also called saddle stitch binding. In a nutshell, we print your artwork on a spread and fold it in half with one or more staples in the middle holding all pages together. Light magazines are a great example of this type of binding.
How do I send my files?
If you send each page as a separate file we will put them all together for you when printing.
Other
The product(s) I wish to purchase don’t seem to be available on your website, is there someone I can speak to?
Yes, our online store lists the most commonly purchased items only. If you have more bespoke requirements, we can work to deliver on that for you. Simply email shop@tpi.ie
Design Services
Do you offer design services?
Yes, we have a hugely talented in-house design team with decades of experience ready to bring your ideas and brief to life. Get in touch to learn more about our services.
How much does it cost?
It depends on how much input you need. We like to understand our customers’ needs first, and then discuss how we can help – this way we can create a tailored quote, from the simplest request to the most complex design.
What products can you design?
Any in our range. From a few business cards to a 40-page brochure, we can even create the whole set for you.
How long does it take?
This will also be discussed when we provide you with a quote. Let us know your timelines and we will do our best to fit in with them. We guarantee to give you a quick turnaround.
Artwork Questions
Do you accept Microsoft Word files?
No, our system accepts PDF, JPEG, PNG, and TIFF.
How much does it cost?
It depends on how much input you need. We like to understand our customers’ needs first, and then discuss how we can help – this way we can create a tailored quote from the simplest request to the most complex design.
Do you have design template guides?
Yes. You can download them here.
Can I get a proof of my design?
We don’t offer physical proofs of your design; you can check if everything looks great on the screen before placing your order – and our team will also check everything before sending your order to our presses; so you can rest assured that, should anything need amending or not look quite right, we will contact you.
Can I use any font?
Yes – as long as you have the right to. When sending us your design, just make sure you transform all text into outlines. For more tips, check our file upload page.
Can I use any image?
Yes – as long as you have the right to and it is not in breach of any copyright, law or common decency standards. To ensure it will not look pixelated, your image needs to be 300dpi minimum. Wondering how to check it?
Ordering
I placed my order, but need to make a change. How can I change it?
Please, contact us on +353 1 6258709 as soon as you realise you need to change anything. We are always happy to help and, if your order has not been printed yet, we will do our best to get it changed for you.
I placed two orders, can you combine into one shipping?
Most likely not. Each individual order is processed and scheduled separately through our systems. We will facilitate you where it is possible.
Can I re-order the same products I ordered before?
Absolutely. Just login to your account and click to re-order. Easy peasy!
I want to cancel my order. Will I get a full refund?
If you need to cancel your order, contact us on +353 1 6258709. Our team will be happy to discuss the options with you, it will depend on how far through our process the order has gone. We will always try to be fair and reasonable in this area.
I ordered a sample pack. How long will it take to arrive?
Our sample packs can take 2-3 working days to arrive. If you ordered longer than 3 working days ago, give us a shout and we can check where it is.!
How do I make a complaint?
Oh dear, we are so sorry to hear you are not satisfied. Please contact us on +353 1 408 9222 and our team will be happy to make things right for you.
Payment
Which payment methods do you accept?
Any major credit and debit cards. All payments are totally secure on our website and we never get to see your full payment details as all payments are processed through SagePay. SagePay has the highest level (Level 1) of PCI DSS certification. Your details are always protected and secure with The Printed Image.
Do I pay VAT?
Generally yes, however it depends on the type of content you print on your materials. For more info, visit https://www.revenue.ie/en/tax-professionals/tdm/value-added-tax/part03-taxable-transactions-goods-ica-services/Goods/goods-printed-matter.pdf
How do I get a VAT invoice/ receipt for my order?
You will get an email with your order confirmation – and the VAT breakdown will be displayed on it where relevant to allow you to reclaim, if VAT registered.
Delivery
How much does it cost?
It depends on your order. You will see the quote in your basket before placing your order.
Where do you deliver?
Currently anywhere in Ireland, soon to extend to the EU and UK.
How long will it take to get my delivery?
It depends on the products and quantity you order. Estimated times will be shown at checkout before you pay.
My order hasn’t arrived yet. What should I do?
Sorry to hear that! Contact us on +353 1 6258709 and our team will be happy to check what is going on and get it sorted for you ASAP.
What happens to my delivery if I am not available to receive it?
Our courier will try to deliver your materials twice and then leave a ‘missed you note’ which shows you where your order can be collected.
I am not happy with my order. What do I do?
Oh dear, we are so sorry to hear you are not satisfied. Please contact us on +353 1 408 9222 and our team will be happy to make things right for you, that is what is most important to us.
My online account
What are the benefits of having an account?
Having an online account with us means all of your info (excluding your payment information which we do not store) is in one secure place. You can easily order materials, select the appropriate address, re-order in one click, and view a history of placed orders.
How do I set up an account?
Simply complete the form with your name, address, email and create a password. That’s all. You are all set.
I’ve forgotten my password, can I reset it?
Yes, just click ‘forgotten password’ and we will email you a link to reset your password
How do I delete my account?
You can deactivate your account, but we don’t delete it as we don’t want you to lose your printing history with us. We will, upon request, fully delete all personally identifiable data we hold on your account from our records. You can also easily opt out of receiving any communication from us if you wish to so do, although we hope you won’t!! We have no interest in generating spam.
Materials
Do you offer products printed on recycled materials?
Yes, the environment is hugely important to us and all of the paper we use is FSC (Forest Stewardship Council) certified. We genuinely want to be able to offer quality materials without compromising our values or yours. As many of our products as possible can be purchased on recycled paper stock, with the current exception of our banners. We are continuously working towards making 100% of our products available from sustainable recycled materials.